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Dear [Client],
The Contact Centre industry in Asia Pacific is projected to grow with a
Compound Annual Growth Rate (CAGR) of 12.4% by 2016. With the Philippines
being the largest market in Southeast Asia, it is expected to achieve even
higher growth rates.
In fact, it has been and continues to be a focal point for offshore
investments on the back of lower business costs, a skilled & educated
labor force and good infrastructure.
Overall, the positive outlook for the industry comes amid a general global
economic downturn and is being attributed to organizations in the region
giving a high priority to customer service. However, the shift towards
greater customer-centricity has also thrown up its own set of challenges
such as:
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Transforming Customer Experience
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Social Customer Engagement Strategy
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Coaching for Success in the Call Center
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The ROI of Employee Engagement
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Building High-Performance Collaborative
Teams
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The ‘Greening’ of Contact Center
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Call for Corporate Social Responsibility
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Customer-Focused Organizational Culture
Based on the theme “The People, Processes &
Technologies That Deliver Customer Satisfaction & Excellence”
Customer Contact Philippines
2009 Summit will bring together various industry stakeholders to
discuss these and other strategic issues facing Contact Centers.
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Listen to case studies, discover
innovations and understand best practices from SAP, Genesyslabs, NICE,
Datacom, Telecom New Zealand, eLoan (Division of Banco Santander), HKCCA,
BPAP and many more.
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Don’t miss the main Keynote Address,
‘Transforming Customer Experience’ by well-known Contact Center
Innovator, Kevin Panozza from Australia.
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Choose from 4 Specialist Tracks on The
People (Staffing), The Customer, Business Strategy & Technology/Process
for targeted learning & networking.
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Update yourself on the latest developments
in & future direction of the Contact Center Industry.
Hurry and
Register Now to
attend the 2009 Summit, as seats are limited. Alternatively, mark against
the suitable option(s) below, and we will ensure your requirement(s) are
met:
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Register Now
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Send me the eBrochure
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I want more information on….
I look forward to seeing you at the Summit!
Yours sincerely,
Anan
Conference Producer, Asia Pacific
Frost & Sullivan
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