Social Media: Beyond Marketing to the Contact Center
 It’s the hottest topic out there right now. It’s everywhere – and it’s not going away. When it comes to social media, your customers are already there and expect you to be there as well. Developing and implementing a social customer care strategy isn’t easy, but getting started is! This issue of The Customer Experience newsletter provides some insight into the first steps of building your social media strategy and some of the amazing results social media can deliver.
Enjoy!
To your “social” success,
Salvador Barra
Chief Executive Officer
Email Me
|
|
|
|
|
 |
By Clark Hausmann
Senior Vice President,
Business Development
Telvista
If you’re anything like me – or the rest of the business world – you just can’t get away from all the social media talk. Blogs, articles, seminars, webinars, conferences – it’s taking the business world by storm and it’s only getting bigger.
>>more
|
|
|
|
|
|
|
 |
By Kymberlaine Banks
Social Media Program Manager
Telvista
Since the launch of Telvista’s Social Media Center in August 2011, I have had the privilege of experiencing first-hand the power of social media in today’s world.
>>more
|
|
|
|
|
|
|
 |
By Joe Outlaw
Principle Analyst, Contact Centers
Frost & Sullivan
Frost & Sullivan analyst Joe Outlaw
covers the ins and outs of the
social media revolution in customer
contact
from a market standpoint.
>>more
|
|
|
|
|
|
|
 |
By Pat Perdue (Formerly)
Director, Call Center Operations
DRAFT FCB
Thanks to social media, the
way
customers contact brands
is changing
fast, and call centers
need to help manage
that change
or be left out of the conversation.
>>more
|
|
|
|
|
|
 |
By Paul Dunay,
with Colleen Totz Diamond
The quintessential how-to e-book on
implementing social media for greater
customer contact excellence.
>>more
|
|
|
|
|
|
|
 |
|
|
| |
Telvista provides innovative contact center outsourcing solutions and
leading-edge social media services to companies that want more from
their customer relationships. We believe in delivering what matters most
to you. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
|
|
|
|
Click here to view Telvista's Social Media
Center in its Dallas, Texas location. The Social
Media Center, which overlooks the 600-seat
contact center, will serve as a control room for
a team of analysts monitoring social media for
its clients. |
|
|
 |
|
|
|
|
|
 |
| |
Telvista’s seven PCI-certified locations throughout the U.S. and Mexico deliver optimized support solutions that impact top-line revenue and bottom-line cost. We serve a large client base and a diverse set of industries, including telecommunications, travel, financial services, retail, technology, and many others. Services include customer care, technical support, sales, loyalty programs, social media services and more.
We are proud to be a vital part of our clients' success by offering customized programs that enable you to do more with less while maximizing your bottom line. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
