Dear {firstname},

Sales and marketing need to work together more than ever in 2009, and this fifth issue is all about the changes taking place in our industry.

"On the Lookout" by Mark Wilson tells us how innovation can help in tough times; D. Keith Piques discusses the greatness of true partnership between sales and marketing; James Salter reminds us that managing customer loyalty is just as important as customer satisfaction; Kevin Hoffberg reminds us that "storytelling" is an effective way to communicate; and Engelina Jaspers give us the deal on Hispanic marketing as it moves out of niche and into the mainstream.

We need your expertise for future eBulletins so please send us your papers or articles for publication so that we may continue to provide you with relevant information. I look forward to meeting you soon!

Best

 Caryn Brown
 Director of Production
 Events Division

 Frost & Sullivan 
EVENT INFO  
   INDUSTRY OUTLOOK
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2 MONTHS
UNTIL THE:

10th Annual
Sales & Marketing 2009
A Frost & Sullivan
Executive MindXchange

February 8-11, 2009
Disney's Grand Californian Hotel® & Spa, Anaheim, CA

Integrating
Sales & Marketing for Customer Value Driven
Revenue Growth

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Don't miss the powerful keynote speakers and critical topics at this event:

The CEO Imperative and What It Means To You: Driving Growth in a
Challenging Economy
Presented by Alicia Dietsch
Vice President, Marketing Communication & Operations
AT&T


Innovative Go-to-Market Strategy
Presented by Dean Adams
Director, Corporate Brand Management
3M Company


Customer Retention and Loyalty: Is There Really Such a Thing as a Lifetime Customer, and How Much Return is There on the Investment?
Presented by Shiv Gupta
Director, Insight & Innovations
Farmers Insurance

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detailed agenda information.




Save the date

GIL 2009:
North America

Growth, Innovation and Leadership

A Frost & Sullivan
Global Congress on Corporate Growth

September 20 - 22, 2009
West Coast Locale*

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* Date and location
subject to change.






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The Lighter Side

 2009 promises to  be a year of  change -  especially in the  way we do  business.

 As we plan our  February event, our agenda is filling with real-life stories of how sales and marketing executives are growing revenues and profits in today's economy.

We're also looking forward to a Fat Tuesday celebration of our own with a New Orleans-style Mardi Gras blowout party - complete with an open bar, plenty of dancing and even a few Mardi Gras masks!

Click here for Mardi Gras party information!

 
On the Lookout
 By Mark Wilson
 Vice President of Corporate  Marketing
 Sybase, Inc.
We Should Innovate Our Way Out of This

When the going gets tough, well...the best marathoners attack at the toughest time - usually on a hill. The analogy might be a useful one for those who question whether companies should spend money on innovation during a recession.
Insider Information
 By D. Keith Pigues
 Senior Vice President, Chief  Marketing Officer
 Ply Gem
A Sales and Marketing Partnership that Works
Much has been written about how the sales and marketing functions should work together as partners to accelerate profitable sales growth. While many of these approaches have generated interest and proved to be moderately successful, a proven solution that has yielded repeatable success is built upon three fundamental principles.

Featured Article
 By James Salter
 Principal
 Customer Lifecycle, LLC

Manage Loyalty and Profitability, Not Just Satisfaction



Having satisfied customers is no guarantee of improved business results. The literature is full of examples of companies that had highly satisfied customers and were losing market share rapidly. That's because satisfaction is a passive state: a willingness to stay until something better comes along. Unlike satisfaction, loyalty is a long-term commitment to the brand or organization and is linked to share-of-wallet and retention.
From the Desk of...
 By Kevin Hoffberg
 Managing Director/US
 Group Partners, Inc.

Tell Me a Story: Putting the Oldest Form of Communication To Work For You

Storytelling is the oldest medium for creating connections between people. Even if you don't think of yourself as a storyteller, I believe that listening to the stories your clients tell is one of the best practices you can follow.

So, why stories? Several reasons. The first is simply this: Stories win. A good story beats piles of data and pages of PowerPoint every time. This isn’t saying you don’t need data, rather that with data absent, a story loses every time.

Industry Insight
 By Engelina Jaspers
 Vice President
 Corporate Marketing,
 Americas
 Hewlett-Packard Company
Hispanic Marketing: Evolving From Niche to Mainstream

According to the US Census Bureau, the US Hispanic population totaled more than 45.5M as of July 1, 2007. This is a growth on more than 1 million in just a single year. With $1 trillion in 2006, Hispanic spending
power is also growing rapidly. As Hispanics emerge as the largest minority in the U.S., Hispanic marketing is evolving from targeting a niche customer segment to a mainstream customer segment.

Recommended Blog

Rick Short, a Frost & Sullivan panelist, speaker at various marketing and communications seminars, and B2B Marcom practitioner authors Rick Short's B2B Marcom blog.

He covers any and all issues related to implementing effective practices and skills in a business to business marketing communications program.

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We need you! Highlight your success or your company’s success! This quarterly eBulletin keeps your industry community up to speed with the latest and most cutting edge ideas, strategies, and expertise from you, our Industry Leaders, Frost & Sullivan analysts, and solution providers.

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